AI Multi-Channel Support Triage

21-node n8n workflow that classifies inbound support tickets across email and webhook channels using Claude — routing P1/P2 escalations to Slack and agent email, P3 tickets to Claude-drafted auto-responses.

n8nClaude APIAI TriageSlackMulti-ChannelWorkflow Automation

Problem

Support teams manually review every inbound ticket to decide routing — a process that breaks under volume, misses P1 escalations during off-hours, and gives high-churn customers the same response time as routine questions.

Solution

An n8n workflow that acts as a first-responder for every inbound support ticket — classifying across 4 dimensions (priority, category, churn risk, VIP status) before any human sees it. CRITICAL and URGENT tickets trigger Slack escalation and agent email with full context. STANDARD tickets get an instant Claude-drafted response. All decisions logged to Sheets for SLA tracking. Zero manual triage steps.

Demo

Demo walkthrough coming soon

Results

21 nodes across email and webhook input channels

4-dimension AI classification: priority, category, churn risk, VIP status

CRITICAL escalations auto-routed to Slack + agent email

Claude-drafted auto-responses for P3 standard tickets

Full SLA tracking via Google Sheets audit log

Tech Stack

n8nClaude APISlack APIGmail / SMTPGoogle Sheets API

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